Air New Zealand

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Overview
Where Do They Fly?
Contact Information
Check-in Information
Baggage Fees
Passenger Change Details
Child Fares
Pet Fees
Carrying Musical Instruments
In-flight Services
Airline Food
In-flight Magazine
Airline Alliances

Overview

Air New Zealand offers both domestic and international travel to key destinations in Australia, the Pacific Islands, North America, Asia and Europe. The airline was founded in 1940, and began with flying boat services across Tasmania, Fiji and the Cook Islands. Air New Zealand is headquartered in Auckland.

Air miles: Airpoints Rewards

Air New Zealand offers domestic and international flights to hundreds of destinations in Australia, New Zealand, the Pacific Islands, North America, Asia and Europe.

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Contact Information

Phone number
Reservations: 1-800-262-1234
Customer Relations: 1-800-223-9494

Website
www.airnewzealand.com

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Check-in Information

Passengers traveling on international flights are encouraged to check in no later than 90 minutes before departure; those traveling to and from the USA are encouraged to arrive at least 2 hours prior to departure to complete all security and check-in requirements. Domestic passengers may check in no later than 30 minutes before departure, and 60 minutes for travel to international destinations.

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Baggage Fees

Carry on
Allowances for carry on baggage for domestic flights are as follows:
One piece of cabin baggage with a maximum weight of 7kg (15lbs) and maximum total dimensions (length + width + height) of 115cm (45") on jet services or 105cm (41") on Air New Zealand Link services.

Star Alliance Gold Customers (including Airpoints Gold and Gold Elite) passengers may take two pieces with a maximum weight of 7kg (15lbs) and maximum total dimensions (length + width + height) of 115cm (45") on jet services or 105cm (41") on Air New Zealand Link services.

Allowances for carry on baggage for international flights area as follows:
Pacific Economy Class passengers: one piece of cabin baggage with a maximum weight of 7kg (15lbs) and maximum total dimensions (length + width + height) of 115cm (45").

Pacific Premium Economy Class passengers: one piece of cabin baggage with the same conditions as above.Exception: Two pieces are permitted if your journey departs from London, UK.

Business Class and Star Alliance Gold passengers: two pieces of cabin baggage with a maximum weight of 7kg (15lbs) and maximum total dimensions (length + width + height) of 115cm (45").

Checked
For domestic New Zealand flights, Standard flight passengers may take 1 piece of baggage weighing up to 25 kg, and Gold Elite/Gold/Star Gold and Koru Club Members may take up to 2 piecs of baggage weighing up to 25 kg each. Children and infants are entitled to the same baggage allowance as the accompanying adult. For flights to and from the USA, Canada or Tahiti, Economy and Business travelers may take up to 2 pieces of carry on each with a 50-70 lb. limit,

Additional bags
Excess baggage fees vary be departure destination and can be calculated by using the Excess Baggage tool on the Air New Zealand website.

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Passenger Change Details

Changes may be made by calling the reservations hotline or making modifications online via the Flight Booking Retrieval system https://flightbookings.airnewzealand.com/isbook_en_US/review/initValidatePNR.do.

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Child Fares

Child fares vary by destination, but the fare for children between the ages of 2 and 11 years of age is 75 percent of the standard adult fare. Children under five years of age must be accompanied by an adult.

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Pet Fees

Cats, dogs and small caged birds can travel as checked-in baggage on all domestic services. Pets that have a combined weight of up to 25 kg will have a handling fee of NZ $50, and those with a weight of 26kg or above will have a handling fee of NZ$75. Pets must travel as cargo for international flights.

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Carrying Musical Instruments

Musical instruments that are larger than 100 cm in length are considered to be standard luggage and must be checked in as checked in baggage. Musical instruments cannot weigh more than 32 kg.

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In-flight Services

Air New Zealand offers a number of entertainment and meal options depending on the destination and duration of the flight. Entertainment options on board international flights include mainscreen entertainment, an individual on-demand system, and complimentary audio entertainment.

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Airline Food

Meals are not offered on domestic flights in New Zealand, but an innovative new menu is served in Economy Class on Tasman and Pacific flights. Air New Zealand offers a special children's menu, business class menu and special dietary menus. Specific menu information can be found here. http://www.airnewzealand.com/on-the-plane/cuisine-wine/default.htm

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In-flight Magazine

Kia Ora is Air New Zealand's in-flight magazine that covers topics about lifestyle, travel trends and sports. The magazine is published on a monthly basis and also features an in-flight entertainment guide for the Pacific Economy.

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Airilne Alliances

Star Alliance Group which includes Air Canada, ANA, Asiana Airlines, Austrian Airlines, bmi, LOT Polish Airlines, Lufthansa, Singapore Airlines, SAS, South African Airways, Spanair, SWISS, TAP Portugal, Thai Airways, United Airlines and US Airways.

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