Delta Airlines Fined $375,000 for Bumping Flights
Wednesday, August 5th, 2009
The U.S. Transportation Department recently fined Delta Airlines $375,000 after the airline bumped several travelers' flights, a violation of best practices for the airline industry. Many airlines undertake 'bumping' practices when a flight is oversold or if there is significant delay. In these situations, travelers are rescheduled for the next available flight and may be rewarded with a free upgrade to first class, travel vouchers, free meals at the airport or other freebies. However, the federal government has very strict rules and regulations on what is acceptable for a particular airline. In Delta Airlines' case, the airline had crossed the line in early July.Under federal regulations, airlines must pay passengers who are not willing to be rescheduled, and are required to ask for volunteers who wish to reschedule their flight, regardless of the incentive offered. If this step is not taken, the airline can face severe penalties and fines. Some airlines go the extra mile by paying for hotel accommodations in the departure city or offering a complimentary meal at the airport. However, these freebies are becoming increasingly rare as more airlines struggle to increase their bottom line during theses tough economic times.
While some passengers are more than happy to accept travel vouchers and other freebies for cooperating, there are caveats to even some of these offers. For example, travel vouchers may only be redeemed for certain travel periods or may have a very close expiration date. The free upgrade to first class may not accommodate for large groups, so you may be separated from your traveling party on board the flight. For free meal vouchers, the coupons may only be accepted at certain locations or airports, and may require the purchase of additional items in order to be valid. Ultimately, the incentives offered are awarded under the discretion of the gate agent. Passengers still have the option of rebooking with another airline.
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